Terms and Conditions

Last updated: 23 October 2026

These terms apply to your use of the website wrapart.uk. By using the website, you agree to them.

About us

This website is run by Wrapart Limited, a company registered in England and Wales, company number 09780797. Our registered office is Unit 4 St. Andrews Industrial Estate, Sydney Road, Birmingham, B9 4QB. Email info@wrapart.uk or call 0800 954 0100.

Booking, Deposits & Cancellation Policy

At Wrapart, we take pride in providing a professional, high-quality service. Every booking involves careful planning, workshop scheduling, allocation of skilled technicians and, where applicable, ordering specialist materials specifically for your vehicle.

To ensure fairness to all our customers and allow us to manage our workshop efficiently, the following booking terms apply.

1. Booking Confirmation & Deposits

A deposit is required to secure a confirmed booking with Wrapart.

Deposit amounts vary depending on the nature, value and requirements of the work.

A booking is confirmed once the required deposit has been received and the appointment has been agreed.

Deposits are allocated towards reserving workshop capacity, scheduling technicians, administrative preparation, design work and, where applicable, ordering materials.

Deposits form part of the total agreed price and are deducted from the final balance.

Deposits are subject to our cancellation terms below and may be non-refundable where costs or losses have been incurred as a result of a customer cancellation, subject to applicable law.

2. Specialist Materials & Custom Orders

Many of our services require materials ordered specifically for a customer's vehicle, including:

• Colour-change vinyl wraps
• Paint protection film (PPF)
• Specialist colours and finishes
• Digitally printed vehicle graphics
• Custom branding and bespoke designs

Once a customer has approved a material, colour, design or specification and authorised us to proceed, Wrapart may place orders with suppliers and commence preparation.

Where an order is subsequently cancelled, the customer may be responsible for reasonable costs already incurred, including non-returnable materials, design work and preparation, subject to applicable cancellation rights.

3. Cancellations & Deposit Refunds

We understand that circumstances can change and ask customers to provide as much notice as possible if they need to cancel.

Where a customer cancels a confirmed booking, Wrapart reserves the right to retain an appropriate amount from the deposit to cover reasonable losses directly resulting from the cancellation.

These may include:

• Specialist materials ordered and which cannot reasonably be returned or reused
• Design, artwork and preparation work already undertaken
• Workshop time reserved that cannot reasonably be reallocated
• Staff and other resources specifically committed to the booking

Any cancellation charges will be proportionate, taking account of costs saved, materials that can be reused or returned, and reasonable steps taken to minimise losses.

Where the deposit exceeds the amount reasonably recoverable, the balance will be refunded.

4. Short-Notice & Last-Minute Cancellations

Bookings cancelled within 72 hours of the scheduled appointment may result in a greater proportion of the deposit being retained, particularly where workshop time has been reserved, materials ordered or staff allocated.

Cancellations made on the day of the appointment, or after express confirmation to proceed, may result in the full deposit being retained where the resulting reasonable losses justify this.

A customer's change of mind after confirming a booking does not automatically entitle them to a full deposit refund. Equally, Wrapart will not impose cancellation charges exceeding amounts reasonably recoverable under applicable law.

5. Vehicle Delivery & Failure to Attend

Customers are responsible for ensuring that their vehicle is delivered to our premises at the agreed date and time unless alternative arrangements have been confirmed.

Failure to deliver the vehicle, including where delivery is arranged through a third-party transport or hire company, may be treated as a missed appointment.

Where this results in unused workshop capacity or other unavoidable costs, reasonable cancellation or rescheduling charges may apply.

6. Changes to Confirmed Bookings

We will always endeavour to accommodate requests to change booking dates, vehicle specifications, colours or designs.

However, changes are subject to workshop availability, supplier lead times and the stage of preparation already reached.

Additional costs may apply where materials have already been ordered or work has commenced.

7. Customer Approval & Authorisation

Approval to proceed may be provided by email, WhatsApp or other written communication.

Once a customer confirms the agreed quotation, specification and booking arrangements, Wrapart may rely on that authorisation to order materials, allocate workshop time and commence preparation.

Any subsequent changes or cancellations will be handled in accordance with these terms and applicable law.

8. Completion Times & Collection

We make every effort to complete work within the agreed timeframe.

Completion dates are based on the vehicle arriving as scheduled, the agreed specification remaining unchanged and materials being available.

Any significant delays or changes will be communicated to the customer as soon as reasonably practicable.

9. Cancellations by Wrapart

If Wrapart is unable to fulfil a confirmed booking, we will offer an alternative appointment or, where appropriate, a refund.

Where Wrapart cancels a booking and the customer has not caused the cancellation, any refund and other remedies will be handled in accordance with applicable law.

10. Statutory Rights

Nothing in these terms excludes or restricts any rights or remedies customers may have under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Where a statutory cancellation right applies, it takes precedence over the cancellation provisions above.

11. Acceptance of Booking Terms

Customers will be provided with access to these terms before confirming a booking and paying a deposit.

By expressly accepting these terms and confirming a booking, customers acknowledge the arrangements relating to deposits, workshop reservations, specialist materials and cancellations, subject always to their statutory rights.

Prices and quotes

The prices on our website, including our Price Guide, are a guide only and are not an offer. The final price depends on your vehicle, its condition, the film you choose and the work involved. We will confirm the price in a written quote before any work begins. Any work you book is covered by the terms set out in your quote.

Using our website

You may use our website for your own personal use. You must not misuse it, for example by trying to gain unauthorised access, introducing viruses, or sending spam through our forms.

We try to keep the information on our website accurate and up to date, but we cannot guarantee it is complete or free from errors. We may change or remove any part of the website at any time.

Photos and content

All content on this website, including photos of our work, text and logos, belongs to Wrapart Limited or is used with permission. You may not copy or reuse it without our written permission.

If you upload photos through our forms, you confirm you have the right to share them. We will only use them to prepare your quote.

Links to other websites

Our website links to other sites, such as our social media pages and suppliers. We are not responsible for their content.

Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not liable for any loss arising from your use of this website or reliance on its content.

Changes to these terms

We may update these terms from time to time. The version on this page applies whenever you use the website.

Governing law

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales.